Legal

Privacy Policy

SKU Weight (“we”) provides SKU Weight at skuweight.com to businesses. This policy explains what personal data we process when you visit the site or use the service, and the choices you have.

What we collect

Account details: your name, work email address and a salted hash of your password. We never store your password itself.
Sign-in sessions: a session cookie, plus the IP address and browser user agent recorded when you sign in, so you can stay signed in and we can protect your account.
Workspace details: the workspace name, its members and their roles, and the trial and subscription status.
Account emails: the address and contents of messages we send you, such as password reset links.
Content you add to the service, which we process only to provide the service to your company: SKU, packaging and sales data, report settings and the report files you export.
Supplier details your company enters (supplier names and email addresses) and supplier submissions: the name the supplier types, the time of the answer, a keyed hash of their IP address, and the weights and notes they send.
A private email outbox: the recipient, subject and text of emails the service prepares for you, such as supplier requests, payment links and password reset links.
Feedback you send from the app: the type (bug report or feature request), your message, the page you were on, and your account and workspace.
Product events (for example sign-up, CSV import accepted or rejected, report exported) and error reports from the server and your browser, used to find and fix problems.

How we use it

We use this data to create and secure your account, provide the service, send messages you request, answer support requests and meet legal obligations. We do not sell personal data, do not use it for advertising, and use no ad trackers.

Cookies

We use a strictly necessary cookie to keep you signed in. We do not use advertising or cross-site tracking cookies.

Sharing

We share personal data only with service providers that host and operate the service for us, under contracts that limit their use of it, or when the law requires it. Your company’s workspace is visible only to its members.

Retention

We keep account and workspace data while your account is open. When an owner deletes a workspace in Settings, its SKUs, suppliers, supplier submissions, exports and settings are deleted at once. When you ask us to close your account, we delete it, except where we must keep records by law.

Your rights

You can ask to access, correct, export or delete your personal data, or object to how we use it, by emailing [email protected]. If you use the service through your employer, your employer controls the workspace data and we will help it respond to your request.

Contact

Questions about this policy go to [email protected]. If we change it materially, we will update this page before the change takes effect.